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FAQ

FAQ

About product

Material of watch strap

We used genuine leather.

Water proof

Our watch is water resistant.
It withstands water splash and rain, but please keep away from water.

Movement

Japanese quartz
Battery
The expected life of the battery is 2 to 4 years, depending on external conditions such as temperature.
The battery is a silver oxide battery (standard button battery).

What kind of accessories are included?

Original Box is included.

In case of breakdown

What is the cause of common breakdown?
There are various factors for breakdown.
- Shock of dropping
- Magnetic caused trouble
- Water caused trouble / get rusted
- Electronic circuit breakdown (in the case of quartz)
Even if it is used normally, after 4-5 years, it may be troubled due to dirt, lack of oil etc.

Can you repair and maintain?

Yes, please contact our customer center for repair/maintenance.

Does it have a warranty?

It has a warranty for 2 years if you bought at our website. (only Movement)

How to care our products

Daily care

To keep shine of ALETTE BLANC, you are recommended to wipe sweat and dirt with a soft cloth and be carefully cleaned after wearing it.
It might be deteriorated by adherence of perfume and cosmetics, so please refrain from using them together as much as possible.

How to care the crown (winding knob)

Using the watch for long time continuously might accumulate the dirt around the crown and it might not be able to work.
Also please make sure to idle the crown on a daily basis to prevent rusting and keep the packing smooth.

Leather band care

Please make sure that you wipe the band with soft cloth after using.
Also if you keep it for a long time, we recommend that you sometimes wipe with a soft cloth and you can keep the original glossy coating.

About return and exchange

Can I return or exchange it?

We are afraid that we will not be able to accept any returns or exchanges because of the customer's personal preferences.
We will refund the money on all defective goods.